Acknowledgement
We aim to acknowledge a complaint within one working day. An acknowledgement is not the final decision.
Complaints Procedure | Choice Wardrobe
If something has not met your expectations, tell us clearly what happened and the outcome you are seeking so the issue can be identified and investigated.
How to make a complaint
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Email the complaint.
Write to support@choicewardrobe.co.uk with “Formal Complaint” and the order number in the subject line. -
Include the facts.
Provide your name, order number, delivery postcode, a concise chronology and any relevant photographs or documents. -
Explain the requested outcome.
State what you believe would resolve the complaint. This helps the team understand the point requiring a decision.
What happens next
Investigation
We may need to check order records or obtain information from a supplier, carrier, payment provider or installer.
Response
We will provide a substantive response as soon as reasonably possible. More complex cases may take longer.
Resolution
Depending on the facts and applicable rights, this may include explanation, parts, repair, replacement, refund or another appropriate remedy.
Urgent order issues
For an active delivery, newly arrived damage or missing components, put URGENT ORDER ISSUE in the subject line and include the order number, postcode and photographs in the first message.
Raise a complaint
Keep a copy of the email and attachments for your records.