This policy explains change-of-mind returns and the separate process for damaged, faulty or misdescribed goods. It does not restrict statutory consumer rights.
For most eligible distance purchases, a consumer can notify us that they wish to cancel within 14 days after delivery. After giving notice, the goods should normally be returned within a further 14 days.
Email support@choicewardrobe.co.uk with the order number, item, delivery postcode and reason for contacting us. A reason is not required to exercise an applicable change-of-mind right, but it can help us understand the request.
You may inspect goods as you reasonably would in a shop. For a change-of-mind return, take care not to assemble, install, use or handle the furniture beyond what is necessary to establish its nature, characteristics and functioning.
Where permitted by law, a refund may be reduced to reflect loss in value caused by handling beyond what was reasonably necessary.
Do not send or take furniture to the registered office. Contact us first for the correct return authorisation and logistics instructions.
The customer is responsible for the direct return cost where this responsibility was disclosed and the law permits it. For bulky furniture, the cost depends on the product, location and carrier; a quote or return method will be confirmed before booking.
Where goods breach applicable consumer rights, the appropriate collection, repair, replacement or refund process and related reasonable costs will be handled accordingly.
Contact us promptly with the order number, postcode, packaging labels and clear photographs. Retain the packaging and do not assemble a visibly damaged structural component if assembly could worsen the problem.
UK consumer law provides remedies where goods are not of satisfactory quality, not fit for purpose or not as described. A short-term right to reject faulty goods can apply during the first 30 days, subject to the law and circumstances; repair, replacement, price reduction or refund rights can also arise.
Delivery damage should be distinguished from damage caused after delivery by incorrect handling, assembly, modification or unsuitable use.
For an eligible change-of-mind cancellation, we may wait until the goods are received back or evidence of return is supplied, whichever occurs first. Any refund due will be made within the applicable legal timeframe, normally no later than 14 days from that point.
An exchange is not guaranteed. Contact us so stock, price difference and logistics can be assessed. In some cases, the clearest process is to return an eligible item and place a separate order.
Include the order number and photographs where relevant. Do not arrange an independent large-furniture return before receiving instructions.