Express Delivery • Installation available at checkout • Spread the cost with finance

Your cart

Your cart is empty

Continue shopping

Returns & Refunds


This page explains your rights under UK consumer law and outlines ChoiceWardrobe’s returns and refunds process. Please read carefully before initiating a return.

Return & Refund Policy

Last Updated: March 16, 2026

At Choice Wardrobe, we want you to be completely satisfied with your new furniture. We offer a transparent return and exchange process to ensure a smooth shopping experience.

1. Return Window

You have 14 days from the date of delivery to initiate a return or exchange for your order.

2. Return Conditions

To be eligible for a return or exchange, items must meet the following criteria:

  • Condition: Products must be in New condition, unused, and in their original packaging.

  • Non-Defective Returns: We accept returns for both defective and non-defective (change of mind) products, provided they remain in new condition.

3. Exchanges

We accept exchanges. If you would like to exchange your item for a different model or finish, please contact us within the 14-day window to arrange the logistics.

4. Return Method & Fees

  • Return Method: Returns must be sent to our designated drop-off location. Please contact our support team to receive the specific return authorization and drop-off instructions.

  • Restocking Fees: We do not charge any restocking fees (No cost).

  • Return Shipping: For non-defective returns, the customer is responsible for the cost of transporting the item to the drop-off location.

5. Refund Processing Time

Once your return is received and inspected at our facility, we will process your refund.

  • Timeline: Refunds will be issued to your original payment method within 14 days of us receiving the item.

6. Damaged or Defective Items

If your furniture arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will prioritize a replacement or a full refund at no cost to you.

7. Contact Information & Business Hours

To initiate a return or ask a question, please contact our UK support team:

  • Phone: +44 20 3098 7168

  • Email: support@choicewardrobe.co.uk

  • Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Our Business Hours:

  • Monday – Friday: 9:00 am – 6:00 pm

  • Saturday - Sunday : 10:00 am – 4:00 pm

  • Bank Holidays: Closed